JOB DESCRIPTION

Job Purpose:

Support a smooth, effective and professional enrolment process.

Duties Specific to the Post:

• Meet and greet learners on campus, call learners to arrange enrolment appointments, support learners in their application process, work alongside existing admissions staff to provide a welcome service to all new learners.
• Deal with all aspects of enquiries both face to face and by phone and email/web and ensure you follow the college’s guidelines on how to deal with these processes
• Effectively handle enquiries from both current and prospective applicants received via email, live chat, and telephone channels. Collaborate closely with the Admissions and Marketing departments to ensure the dissemination of accurate information. This entails staying up to date on the College’s course portfolio and enrolment procedures.
• Play a key role in participating in enrolments, this is about ensuring all students receive a consistent professional experience, this means having a process for all students to receive the same level of service appropriate for their course when they enrol during our enrolment sessions or on an individual basis. This applies to all courses regardless of funding/fee type
• Maintain the records of student’s enrolments. Ensuring all evidence is available when required for audit.

Other

• Develop collaborative relationships with key stakeholders that lead to increased learner numbers and outstanding curriculum provision
• Promote a teaching, learning and working environment that is free from discrimination and where all students and staff are encouraged to express their individuality.
• Follow the colleges safeguarding and prevent policy and procedures to ensure the safety and welfare of students.
• Undertake such additional duties as may be reasonably required commensurate with the level of responsibility within the College at any of the College’s sites or places of work.

General:

• Participate in open evenings and recruitment activities to ensure that potential applicants and students receive accurate information and guidance.
• Attend team meetings, College and external events as required.
• Ensure all data is handled in line with General Data Protection Regulations.
• Promote Equality, Diversity and Inclusion and adhere and fully implement the colleges policies and procedures relating to EDI.
• Take appropriate responsibility to provide a secure, safe and friendly learning environment including implementation of the College’s Health and Safety Policy.
• Committed to Safeguarding and promoting the welfare of children and vulnerable adults, ensuring that this commitment is demonstrated in all aspects of the role as appropriate.

Further education is an ever-changing service, and all staff are expected to participate constructively in college activities and to adopt a flexible approach to their work. This job description will be reviewed annually during the appraisal process and will be varied in the light of the business needs of the college.

The postholder can be required to carry out any other duties consistent with the grade of the post, at any site on which the College may operate.

Closing Date: Friday 29^th May 2026

Interview Date: W/C 15^th June 2026