The Role:

As Despatch Team Lead, you will play a key role in overseeing and coordinating daily despatch operations, ensuring that customer orders are fulfilled accurately, efficiently, and on time. You will contribute to the smooth running of food manufacturing and distribution activities across the business as directed by the management team.

This role exists to ensure operational efficiency within the despatch function, maintaining high standards of quality, productivity, and customer service.

At DELI LITES we have a commitment diversity, equity, and inclusion in all that we do and welcome applications from all sections and groups within the community.

Your Duties:

• Plan, coordinate, and monitor daily despatch activities, ensuring quality and productivity standards are consistently met.
• Liaise with the management team to ensure operations meet customer demand and production schedules.
• Provide first-line support in resolving picking issues, including quality concerns, shortages, or damages.
• Ensure intake and despatch operations run efficiently without bottlenecks.
• Oversee timely and accurate dispatch of customer orders.
• Ensure all paperwork and documentation is completed accurately and maintained appropriately.
• Liaise with the administration team to ensure all associated documentation is correct and accounted for.
• Work closely with the Orders Desk to ensure orders are fulfilled in line with customer requirements.
• Maintain accurate daily and weekly records of work for approval and timely submission to support invoicing processes.
• Attend daily meetings as required and provide relevant operational updates and information.
• Carry out any other duties, within reason and capability, as determined by your Line Manager.

Include: This job description is not intended to be an exhaustive list of duties and responsibilities. The Company reserves the right to amend this document to meet changing business needs.

Essential Criteria:

• Previous experience in a warehouse, despatch, or logistics environment.
• Ability to lead and coordinate a team effectively.
• Strong organisational and time management skills.
• Good communication skills, both verbal and written.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and accuracy.
• Understanding of health, safety, and quality standards in a production environment.

Desired Criteria:

• Ability to work independently using own initiative.
• Strong interpersonal communication skills.
• Flexible approach to working hours.
• Experience within food production or FMCG environment.
• Experience using warehouse or stock management systems.

Skills and Competencies:

• Leadership and team coordination
• Problem-solving and decision-making skills
• Strong organisational and planning ability
• Attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Effective communication skills
• Proactive and solution-focused approach
• Commitment to quality and safety standards

What We Offer:

• 28 days annual leave, including public and statutory holidays
• Additional annual leave entitlement:
• 1 extra day after 5 years’ service
• A further 1 additional day for each subsequent year of service
• Capped at 33 days total annual leave
• Cycle to Work Scheme
• Competitive Salary
• Tech Scheme
• Discounted, award-winning company products including sandwiches, salads, wraps, and traybakes
• Free on site parking
• Pension scheme
• EAP and Well-Being

At DELI LITES IRELAND, we are committed to diversity, equity, and inclusion in all that we do and welcome applications from all sections of the community. DELI LITES IRELAND is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.