We have an excellent opportunity in our Customer Support Team for an ambitious Customer Support Executive who is looking to build on their experience to date working as part of a talented, evolving Team, reporting directly to the Customer Support Manager.

Purpose of the Role

The Customer Support Executive plays a critical role in ensuring exceptional customer satisfaction and maintaining positive customer relationships. Provides timely and effective assistance to customers, ensuring a seamless customer experience.

Effectively manages, oversees and organises the interaction between a customer and Rapid throughout the customer lifecycle.  Plays an important role in ensuring our customers have a positive and satisfying experience. Responsible for addressing customer enquiries, resolving issues, and providing exceptional service through various communication channels.

Key Accountability

Responsible for managing excellent communication and interaction between the customer and the company, providing a high quality of customer service which increases the company’s reputation leading to increased sales.  With a range of duties that include processing orders, handling enquiries via incoming calls, updating customer accounts and dealing with correspondence, the Customer Support Executive is the front line for customer interaction with Rapid. 

Why Rapid?

At Rapid we're collaborators, innovators, and partners, with a purpose of helping you become better.

As a leading distributor catering to bespoke needs in the Industrial and Education sectors across the UK, we take pride in our commitment to be the preferred choice for our customers, suppliers and our employees. Join a great place to enjoy growth

Collaborative Can Do Culture:

We foster a collaborative and inclusive work environment where every voice is heard, and every idea is valued. You'll be part of a team that thrives on collective expertise and mutual support to achieve.

Opportunities for Growth:

We believe in investing in our employees' growth and development. Whether you're just starting your career or looking to advance to the next level, we provide ample opportunities for learning, competence development, and career advancement.

Customer-Centric Approach:

Our success is built on our commitment to exceed our customers' expectations. As a member of the Rapid family, you'll play a crucial role in delivering bespoke solutions that elicit customer satisfaction and loyalty.

Work-Life Balance:

We understand the importance of maintaining a healthy work-life balance. That's why we offer flexible work arrangements and comprehensive benefits packages to support our employees' overall well-being.

Our Values, our DNA:

At Rapid our values are lived, not laminated. You feel, hear and see them in action relentlessly. They shape our culture and make us a Great Place to Work.

Benefits

• 25 days holiday (increasing by one day per full calendar year to a maximum of 29) + statutory public holidays
• 5.5% Employer Pension Contribution
• Medicash Healthcare Cash Plan
• Rapid Rewards - Smart Spending Discount Scheme
• Secure complimentary parking
• Hybrid Working
• Complimentary refreshment stations
• Annual bonus scheme
• Cycle to work scheme
• Tusker - Electric Vehicle / Hybrid Vehicle Lease Scheme
• Employee Assistance Programme
• Life Assurance
• Currys Tech
• Buy Holiday
• Training Courses
• Staff Discount