Join Our Team as Head of Retail!

Do you have the commercial expertise, strategic vision and leadership skills to grow a successful retail operation that helps fund outstanding hospice care?

Are you an experienced retail leader with a proven track record of driving commercial performance, leading multi-site operations and delivering sustainable growth?

If so, we would love to hear from you.

Barnsley Hospice is looking for an ambitious, commercially minded and inspirational Head of Retail to lead the strategic development of our retail operation. This is an exciting opportunity to shape the future of our retail portfolio, maximise income generation and play a vital role in supporting specialist palliative and end-of-life care for people across Barnsley.

About the Role

As Head of Retail, you will lead Barnsley Hospice's retail division with responsibility for our Retail Hub, ecommerce operations, retail events, distribution and logistics.

Reporting to the Director of Income Generation, you will develop and deliver an ambitious retail strategy focused on increasing sales, profitability and long-term sustainability. You will be responsible for identifying opportunities to grow our retail estate, optimising Gift Aid income, enhancing the customer experience and ensuring our retail operation continues to thrive in an increasingly competitive environment.

This is a strategic leadership role requiring a commercially focused individual who can inspire and develop teams, lead transformational change and work collaboratively across the Hospice to maximise opportunities for income growth.

Key Responsibilities

• Lead the development and delivery of Barnsley Hospice's Retail Strategy, ensuring sustainable income growth and long-term commercial success.
• Provide inspirational leadership to the Retail Team, creating a high-performing, inclusive and customer-focused culture.
• Drive sales and profitability across our Retail Hub, ecommerce platforms and retail events.
• Identify opportunities to expand the Hospice's retail portfolio through securing and opening new shop locations.
• Develop commercial initiatives to maximise donated stock, Gift Aid and retail performance.
• Monitor sales performance and key performance indicators, using data and insight to inform strategic decision-making.
• Develop budgets, forecasts and commercial reports, ensuring effective financial management and performance monitoring.
• Lead operational improvements, embedding best practice, governance and consistent retail standards across all locations.
• Develop and implement a sustainable volunteering strategy to support future retail growth.
• Work collaboratively with Fundraising, Marketing and Communications colleagues to maximise income generation opportunities and raise awareness of Barnsley Hospice.
• Ensure compliance with all relevant legislation, Health & Safety requirements, safeguarding responsibilities and Hospice policies.
• Participation in the Senior Manager On-Call rota and travel between Hospice retail locations

Contract Details

• Contract: Permanent
• Hours: Full Time (37.5 hours per week)
• Salary: £51,150 per annum
• Location: Barnsley Hospice Retail Sites and Barnsley Hospice, Gawber Road, Barnsley, S75 2RL

About You

We are looking for someone who:

• Has significant senior retail leadership experience across multiple sites with a strong record of delivering commercial success.
• Has extensive experience of leading, motivating and developing high-performing teams.
• Is highly commercial with excellent financial, analytical and problem-solving skills.
• Has proven experience delivering sales growth, improving profitability and implementing transformational change.
• Has strong strategic planning skills and the ability to identify new opportunities for retail growth.
• Has excellent communication, influencing and stakeholder management skills.
• Has experience using retail management systems, EPOS and performance reporting tools to drive decision-making.
• Has a customer-first approach and a passion for delivering exceptional retail experiences.
• Holds a full UK driving licence and is able to travel between Hospice sites.
• Shares the values of Barnsley Hospice and is committed to making a positive difference to people living with a life-limiting illness and those closest to them.

Experience within the charity retail sector, ecommerce operations, warehouse management or opening new retail premises would be advantageous but is not essential.

Why Join Barnsley Hospice?

Barnsley Hospice provides specialist palliative and end-of-life care to hundreds of local people and those close to them every year. Every purchase made in our shops, every donated item and every pound raised through retail helps us continue delivering compassionate care to patients and families across our community.

As our Head of Retail, you will have the opportunity to lead an ambitious retail growth strategy, shape the future of our retail operation and make a lasting contribution to the financial sustainability of the Hospice.

You'll be joining an organisation that values Ambition, Collaboration, Compassion and Integrity, where innovation is encouraged, people are supported to thrive and every member of the team plays an important role in making a real difference.

We are committed to Equality, Diversity and Inclusion and warmly welcome applications from all sections of the community. We particularly encourage applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities, as we are committed to increasing representation across our workforce.

If you are looking for a rewarding leadership role where your commercial expertise can help secure the future of hospice care in Barnsley, we would love to hear from you.

Apply below and attach your CV to join our team and help support care that truly matters.