eCommerce Assistant Manager
Permanent Contract 
Location: House & Home, 196 Ripon Road, Harrogate, HG1 2BS
Hours: 37.5 hours over 5/7 days
Salary: £26,064.48 per annum
Closing date: 7th June 2026 (the advert may close early if we receive a sufficient number of suitable applications)
Brand:  Saint Michael's Charity Shops

Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.

We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen. 

About the role
We’re looking for a proactive and creative eCommerce Assistant Manager to help grow our charity’s online retail income. Based at our House & Home store in Harrogate, you’ll support the day-to-day running of our online sales operation, primarily through eBay, while helping to develop new digital sales channels and opportunities.

You’ll manage listings, sales, dispatch and customer service to ensure a high-quality online shopping experience, while working to agreed targets for listings, conversion and income growth. Alongside this, you’ll help identify and test new marketplaces such as Vinted, Depop and Facebook Marketplace to expand our reach.

You’ll play a key role in sourcing stock by building relationships with donors, corporate partners and suppliers, and work closely with the wider retail team to identify high-value items for online sale. You’ll also recruit, train and support eCommerce volunteers, ensuring a positive and productive environment.

Working collaboratively with marketing colleagues, you’ll help deliver engaging product promotions and campaigns, while producing performance reports and insights to support trading decisions. You’ll also ensure compliance with online selling regulations, GDPR and charity retail standards, and maintain high standards across the eCommerce workspace.
In addition, you’ll deputise for senior retail managers when required, ensuring smooth operational continuity across the store and online function.

About You
You’ll bring experience in online sales or eCommerce operations, ideally including platforms such as eBay, with a strong understanding of product listings, customer service and digital trading. Analytical and detail-focused, you’re confident working with sales data and turning insights into practical actions that improve performance.

You have a strong interest in sustainable or preloved retail — whether fashion, interiors or homeware and enjoy working in a fast-paced, commercially driven environment. Organised and adaptable, you can manage competing priorities while maintaining high standards across listings, presentation and fulfilment.

You’re confident leading and supporting volunteers, with excellent communication and interpersonal skills, and you lead by example with a positive, hands-on approach. Creative and motivated, you bring ideas to improve sales performance and enhance the customer experience.

With strong initiative and a collaborative mindset, you’re comfortable working across teams and supporting wider retail activity when needed. You are also willing to manage the physical aspects of the role and travel between sites when required.

Above all, you’re a values-driven team player who is committed to inclusion, safeguarding and delivering excellent standards in everything you do.

How we look after you
•    We put people first in all that we do, which includes our own team
•    Wellbeing and resilience support with a dedicated team by your side
•    Flexible and hybrid working for many roles
•    A supportive and caring environment 
•    Opportunities to grow, develop and progress, with culture of lifelong learning
•    Benefits include 9% employer pension contribution, enhanced family leave and pay, generous annual leave, staff discount on our online shop, shopping and lifestyle discounts platform. 

How to apply:
•    Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.
•    Download and read through job description (via the ‘Downloads’ section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role. 
•    Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.
•    We recommend reading the application pack “Joining Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s” and browsing the “Join our team” pages of our website, which will provide lots of useful information about what it’s like working for us and how the recruitment process works.  
•    Did you hear about this role from a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Our values    
•    We put the people who use our services at the heart of everything we do
•    We are caring and compassionate
•    We are personal and supportive in our approach
•    We engage positively
•    We are responsive
•    We are driven to do better
•    We are fair
•    We are professional
•    We work collaboratively
•    We are accountable

Living out our values
•    Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework
•    We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.
•    We believe that children, young people and adults should never experience abuse of any kind.  Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement
•    If you require any support or adjustments to be able to apply for this role, please let us know by emailing people@saintmichaelshospice.org 
•    We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these. 

Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via people@saintmichaelshospice.org to discuss other opportunities across our family of services.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.

North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).