DESCRIPTION

Role: Level 3 Business Administration Apprentice

Location: North East BIC, with regular requirement to travel to other SGPA sites

Contract Type: Apprenticeship

Salary: £20,000 per annum

Please note, we reserve the right to close the advert early should we receive a high volume of applications for this role.

JOB PURPOSE 

We have an exciting opportunity for a Level 3 Business Administrator Apprentice within our Federated Services Team. We are looking for an enthusiastic and motivated individual who is committed to learning and developing.

The post holder will provide comprehensive administrative and business support, contributing to the effective and efficient delivery of services across the business. The role will support day to day business operations through activities such as coordinating meetings, maintaining records and documentation, supporting communications and engagement processes, and assisting with service improvement activities. 

The apprenticeship will provide the opportunity to gain valuable practical experience within a busy Primary Care / Head Office setting while supporting high-quality organisational and operational services.

MAIN DUTIES AND RESPONSIBILITIES 

·       Use a variety of software packages (including Excel, MS Office/Word and PowerPoint) to manage data and produce documents and presentations.

·       Support the handling of general enquiries across a range of communication channels, including telephone, email, and face-to-face interactions, ensuring a courteous and professional approach.

·       Provide day-to-day support to the operations of services.

·       Providing diary support to the Federated Services Team.

·       Providing meeting support, including dissemination of papers, minute taking, managing attendance.

·       Train in and adopt AI dictation software to accurately capture and summarise meeting discussions, ensuring clear, actionable records.

·       Assist with the coordination of engagement activities and events.

·       Support the delivery of projects and service improvement initiatives.

·       Assist with monitoring progress of programmes and reporting updates.

·       Help ensure processes are followed and identify opportunities for improvement.

·       Ordering stationery and equipment, support safe site management from where services are delivered.

·       Managing internal and external room bookings and conferencing facilities.

·       Maintaining company records.

·       Supporting the Federated Services Team with key aspects of workload and responding to information requests and updates as necessary, being able to run key tasks as delegated.

·       Support with content creation, digital support, internal communications and engagement activities.

·       Travel across the city to support service delivery is expected in this role.

·       This is not intended to be an exhaustive list but a guide to the key areas of the role.